Broadband in a Box Reasonable Use Policy
Broadband in a Box maintains a Reasonable Use Policy (”RUP”) to ensure that all subscribers have fair access to the Internet. The RUP allows all subscribers to enjoy the download speed listed for each Broadband in a Box service plan. We’ve assigned a download threshold for each service plan that limits the amount of data than may be downloaded. Special network management software allows us to track the daily utilization of the satellite bandwidth of each subscriber. The RUP prevents the network from being overloaded by a small number of bandwidth-intensive subscribers.
The download threshold Broadband in a Box has established for each service plan is well above typical usage rates based on our analysis of subscriber usage data. Subscribers who exceed that threshold will experience reduced download speeds until the beginning of the next monthly cycle. During this recovery period, the Broadband in a Box service may still be used, but download speeds will be slower. Subscribers will return to normal download speeds at the beginning of the new monthly cycle and can maintain faster speeds as long as they minimize their bandwidth-intensive activities. If these activities continue reduced download speeds will be encountered as the download usage exceeds the established thresholds of the plan.
The Broadband in a Box RUP will still allow subscribers using large amounts of bandwidth to complete the download of their data. However, “power-users” will experience download speed reductions until such time that their usage conforms to average usage patterns as defined by the limits of our RUP.
Bronze RUP Policy Total Download Download Speed
Level 1 500MB 256K
Level 2 1000MB 192K
Level 3 1500MB 128K
Level 4 2000MB 64K
Level 5 2500MB 32K
Silver RUP Policy Total Download Download Speed
Level 1 1250MB 512K
Level 2 2500MB 384K
Level 3 3750MB 256K
Level 4 5000MB 128K
Level 5 6250MB 96K
Level 6 exceeds 6250MB 64K
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Gold RUP Policy Total Download Download Speed
Level 1 1500MB 768K
Level 2 3000MB 576K
Level 3 4500MB 384K
Level 4 6000MB 128K
Level 5 7500MB 96K
Level 6 exceeds 7500MB 64K
Platinum RUP Policy Total Download Download Speed
Level 1 2500MB 1.5M
Level 2 5000MB 1.12M
Level 3 7500MB 768K
Level 4 10000MB 384K
Level 5 12000MB 192K
Level 6 14000MB 128K
Level 7 exceeds 14000MB 64K
Failure to Comply With RUP
If a Broadband in a Box subscriber continually violates the RUP, we reserve the right to terminate service without notice. Our preferred course of action is to advise the subscriber of the inappropriate behavior and the corrective action necessary. However, flagrant violations of the RUP could result in immediate termination of the Broadband in a Box service.
If Broadband in a Box denies subscriber access to the service because of continual RUP violations, subscriber shall have no right (1) to access through Broadband in a Box any materials stored on the Internet, (2) to obtain any credit otherwise due to subscriber, and such credit shall be forfeited, (3) to access third party services, merchandise or information on the Internet through Broadband in a Box. Further, Broadband in a Box shall have no responsibility to notify any third-party provider of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification. Subscriber also agrees to the immediate termination of Broadband in a Box services for violation of any of these terms. In the event that an account is temporarily inactivated as a result of any prohibited activities, the account may be subject to reactivation charges and/or deposit requirements to be determined by Broadband in a Box.
Modifications to the RUP
Broadband in a Box reserves the right to modify the RUP at any time as required to maintain quality of service for all subscribers. Notice of any modification will be posted in accordance with the terms set forth in the Subscriber Agreement.
